Government Departments Close Grievances Without Resolution in Delhi High Court e-Filing Failure Case

Government Departments Close Grievances Without Resolution in Delhi High Court e-Filing Failure Case

The e-Filing system continues to show technical errors, truncated system messages, data loss, and non-functional templates, making online filing practically impossible for citizens who represent themselves.

By Rakesh Raman
New Delhi | November 28, 2025

Even as the Delhi High Court’s e-Filing portal remains non-functional for Party-in-Person (PIP) litigants, government grievance authorities have summarily closed complaints without addressing the underlying problem. Journalist and judicial researcher Rakesh Raman, who had filed multiple complaints regarding persistent failures in the High Court’s digital filing system, received official responses this week that merely forwarded his grievance to the Court—after which the cases were marked disposed or closed.

PGMS: Grievance Marked “Disposed” After Forwarding to High Court

The Delhi Government’s Public Grievance Monitoring System (PGMS) responded to Raman’s complaint of 28 September 2025 after nearly two months. The Justice and Legislative Affairs Department reported:

“Said grievance pertains to High Court. Hence the same has been forwarded to Registrar General High Court vide letter dated 20/11/2025.”
— Deputy Secretary (Administration), action timestamp: 24/11/2025.

Despite no confirmation of corrective action from the High Court, PGMS marked the case as Disposed.

CPGRAMS Closes Case After Forwarding to CPC of Delhi High Court

Similarly, the Union Government’s CPGRAMS / PGPortal closed Raman’s complaint (filed on November 2, 2025) with the following note dated 26 November 2025:

“The matter has been sent to the CPC Delhi High Court for further necessary action.”
Status: Case Closed.

No remedial steps, no status update from the High Court, and no assurance of technical fixes were provided.

Unresolved Grievance, Unresolved Systemic Failure

Raman expressed concern that government grievance systems are treating cases as “resolved” merely by forwarding them—without ensuring that the responsible institution takes action.

“I fail to understand how public grievance departments can dispose of or close cases so carelessly when the grievance still persists. The Delhi High Court’s e-Filing system remains unusable for Party-in-Person litigants, blocking access to justice.”

The e-Filing system continues to show technical errors, truncated system messages, data loss, and non-functional templates, making online filing practically impossible for citizens who represent themselves.

Findings Echoed in National Research Reports

These administrative lapses mirror the broader patterns of institutional neglect documented in Raman’s recent research publications:

• India Corruption Research Report 2025: An Analysis of Systemic Decay and Democratic Backsliding (November 2025) [ Full Report ]

• India Judicial Research Report 2025 – Decline of the Indian Judiciary (October 2025) [ Full Report ]

Both reports discuss how government systems—whether judicial or administrative—often ignore citizen grievances, lack accountability, and close cases mechanically without ensuring meaningful resolution.

Systemic Apathy Continues

With both PGMS and CPGRAMS closing his complaints without corrective action, Raman’s original grievance remains fully unaddressed. The Delhi High Court portal remains dysfunctional for PIP users, and the lack of accountability in grievance redressal mechanisms continues to raise serious concerns about access to justice and digital governance.

By Rakesh Raman, who is a national award-winning journalist and social activist. He is the founder of a humanitarian organization RMN Foundation which is working in diverse areas to help the disadvantaged and distressed people in the society.

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