BigBasket’s “Oops..!” Glitch Exposes Shoddy Service and Risky Practices in India’s Online Grocery Market

Oops! BigBasket’s Broken Promises. Payments stuck. No delivery. Glitches repeated. Consumers ignored. Photo: RMN News Service

BigBasket’s “Oops..!” Glitch Exposes Shoddy Service and Risky Practices in India’s Online Grocery Market

RMN News Report Highlights:

• ❌ BigBasket blocked order access with recurring “Oops..!” website error.
• 💸 Payment deducted but order not delivered; refund still pending.
• 🛑 Similar glitches reported a month earlier, still unresolved.
• ⚠️ Reflects widespread negligence in India’s online grocery services.

By Rakesh Raman
New Delhi | August 18, 2025

New Delhi, August 18, 2025 – India’s so-called “quick commerce” boom continues to expose consumers to corporate negligence, as leading grocery delivery company BigBasket, claimed to be a Tata Enterprise, failed to deliver an order placed on August 17 while blocking access to its own website with a persistent error message.

After placing an order and making an advance online payment, this writer was unable to track the order as BigBasket’s website repeatedly displayed an obstructive pop-up: “Oops..!, Something went wrong, Please try again.” Despite multiple attempts, the company’s site denied access to the order details.

Adding to the chaos, at 14:45, BigBasket sent a contradictory mobile message claiming, “Payment for your bbnow Order #1763097039 has failed. Kindly retry the payment for your order to be processed.” Yet, my bank account records clearly showed that the payment had already been transferred to BigBasket. With no delivery and no refund, the company effectively held my money hostage.

On raising the issue through Twitter with screenshots of the error, BigBasket responded only with scripted apologies and generic assurances such as “We regret the inconvenience caused…” and “Our team is working on your complaint…” But no concrete action was taken to resolve the issue, refund the payment, or deliver the items. Late at night, a company representative called with the same robotic script, but as of August 18, neither the items nor the payment has been returned.

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This is not an isolated glitch. The same “Oops..!” error was reported to BigBasket a month ago, in July, when another order failed. Despite over a month passing, the company has failed to fix this basic software issue — an unacceptable lapse in a mission-critical service such as food delivery.

In recent months, several other defects have plagued BigBasket’s platform: items disappearing from the cart, inability to adjust quantities, repeated empty-basket errors, and delays in delivery. Each reflects the company’s incompetence in running reliable, consumer-facing technology.

The troubling pattern is not limited to BigBasket. In June 2025, Reliance’s JioMart made false “quick delivery” claims, ultimately canceling my prepaid order without consent, leaving money stuck for days without interest or compensation. Similarly, bottled water giant Bisleri has refused to disclose its water-purity processes despite repeated demands, raising serious public health concerns.

In India’s cluttered e-commerce market, companies rely heavily on advertising to lure buyers but fail to uphold even basic consumer rights. To maximize profits, they often deploy untrained or underqualified workers in critical customer service operations. With India’s judicial and regulatory systems weak and ineffective, these corporations continue to operate with impunity, treating consumers with contempt while escaping accountability.

The BigBasket case illustrates a larger crisis: essential services such as food and water are being controlled by companies that appear indifferent to consumer safety, service quality, and fair business practices. Unless urgent regulatory reforms are introduced, Indian consumers will remain vulnerable to systematic exploitation.